Terms and Conditions

Introduction

These Terms and Conditions govern the provision of cleaning services provided by Cleaners Upon Kingston (hereafter referred to as “the Company”), to the client (hereafter referred to as “the Client”). By booking a service, the Client agrees to be bound by these Terms and Conditions.

Services

The Company offers various cleaning services including, but not limited to, carpet cleaning, upholstery cleaning, end of tenancy cleaning, and rug cleaning. Specific service details, including scope and limitations, will be agreed upon before service commencement.

Booking and Cancellation

  1. Bookings: The Client can book services via the Company’s website, phone, or email. A confirmation will be sent to the Client upon booking.
  2. Cancellations: The Client may cancel or reschedule a service with at least 48 hours’ notice. Cancellations within 48 hours of the scheduled service may incur a cancellation fee of up to 50% of the service cost.

Payments and Charges

  1. Payment: Payment is due upon completion of the service unless otherwise agreed. The Company accepts payment by cash, credit/debit card, or bank transfer.
  2. Late Payment: Late payments may incur additional charges. If payment is not received within 14 days of the service date, an additional late fee of 5% of the total service cost may be added for each week the payment is overdue.

Satisfaction Guarantee

The Company strives to provide the highest quality of service. If the Client is unsatisfied with the service provided, the Client must notify the Company within 24 hours of service completion. The Company will re-clean the area/service in question at no additional cost to the Client.

Liability

  1. Damage: The Company is insured and will endeavor to treat the Client’s property with the utmost care. However, should accidental damage occur, the Company will repair or replace the item at its cost.
  2. Valuables: The Client agrees to secure or remove valuable items prior to service. The Company will not be held responsible for damage to unsecured valuables.

Confidentiality

The Company respects the Client’s privacy and ensures that all personal information is kept confidential and secure. Client information will not be shared with third parties without the Client’s explicit consent.

Amendments

The Company reserves the right to update these Terms and Conditions at any time. Updated versions will be made available on the Company’s website. Continued use of the services following any changes indicates the Client’s acceptance of the new Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which the Company operates. Any disputes related to these terms will be subject to the exclusive jurisdiction of the local courts.

Contact

For any inquiries or further clarification regarding these Terms and Conditions, please contact Cleaners Upon Kingston.

By booking a service with Cleaners Upon Kingston, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.

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